Do you use social media to communicate to customer support about your network problems?
According to a survey conducted by Promolante, a mobile app startup, 50 respondents (representing 80% of survey takers) stated that they would rather call their network providers to resolve their network issues instead of going the route of social media.
According to their survey, 80% of respondents stated that they prefer making direct calls while 13% said they would use Facebook or Twitter.
It’s not the biggest of sample sizes but it may point to a trend that Ghanaians don’t rely on social media when they need a critical issue like cell network problems fixed. Or maybe perhaps the social media customer service of some of the telcos are too delayed in their responses to inquiries.
So what do you prefer: Direct calls to customer support or Social Media?